Quality Meets Empathy: Innovating with Tristan Keelan

In this episode of 'Empathy by Design' from Integrate Trauma-Informed Network, host Julie welcomes Tristan Kelan, founder of Qi Folio and Director of Growth and Development at Informed. They discuss how empathy, trauma-informed care, and technology intersect to improve behavioral and mental health. Tristan shares insights from his background in behavioral health and data analytics, emphasizing the importance of integrating trauma-informed principles into quality improvement processes without compromising trust and safety. The conversation includes practical strategies for leveraging technology and data to enhance client-centered care, the importance of trust and collaboration in quality improvement, and how to effectively use data to track the impact of trauma-informed care. Whether you're a clinician, tech professional, or UX designer, this episode offers valuable insights on balancing data-driven solutions with compassionate care. For a transcript o this video please email integratenetwork@gmail.com

00:00 Introduction to Empathy By Design

01:08 Meet Tristan Kelan: Founder of Qi Folio

02:29 Exploring Trauma-Informed Care Principles

03:19 Quality Improvement in Behavioral Health

06:11 Engaging Process Owners for Effective Change

08:17 Building Trust Through Data and Collaboration

19:52 Handling Client Feedback and Reviews

24:36 Tech Support and Trauma-Informed Customer Service

28:01 Scaling and Supporting Users

29:18 Data Analytics and Trauma-Informed Care

30:55 User Experience and Technology

38:28 Data Automation and Reporting

45:31 Tracking Effectiveness in Trauma-Informed Care

53:37 Conclusion and Final Thoughts